Help Zone
Welcome to our help zone which we hope will help to make your experience of using Active Points trouble free.
I am registered what do I do now
Once you have chosen your programme and registered your details you will receive an email confirming your user name and password. Simply log into the members log in area and enter your username and password.
Once you have chosen your programme and registered your details you will receive an email confirming your user name and password. Simply log into the members log in area and enter your username and password.
Once you have logged in you will be able view the number of Active points that you have earned.
How do I earn points
To start collecting points you need to be a member of a registered Active Points Sports Club or organisation.
All venues that are part of our network will send us your usage data and your account will be credited with points on a monthly basis.
How do I redeem my points
To redeem your points you must first log in to the members area. Choose a partner from the side bar menu, for example Nike and hit the redeem my points button. You will be automatically directed to the Nike store site. Your points will be redeemed automatically each time you make a purchase on the Nike Store web site and your account will be credited with one penny for each point you redeem.
To redeem your points you must first log in to the members area. Choose a partner from the side bar menu, for example Nike and hit the redeem my points button. You will be automatically directed to the Nike store site. Your points will be redeemed automatically each time you make a purchase on the Nike Store web site and your account will be credited with one penny for each point you redeem.
Active points
You automatically receive Active points every time you visit your gym. You can view how many Active points you have earned in your account page.
You automatically receive Active points every time you visit your gym. You can view how many Active points you have earned in your account page.
For each point that you redeem you will earn one penny as a cash reward.
All points redeemed will be credited to your cash rewards account.
You can claim a cash reward each time you achieve the following redemption levels.
Redemption Levels:
2500 = £25.00 cash reward
5000 = £50.00 cash reward
7500 = £75.00 cash reward
5000 = £50.00 cash reward
7500 = £75.00 cash reward
*note there is a 5% handling fee applied to all cash reward claims.
More about Active points
What are Active points and what are they worth?
Active points can be redeemed online with our partners and are worth one penny each.
Active points can be redeemed online with our partners and are worth one penny each.
How do I redeem my points?
You can only redeem your points by purchasing an item from our partners.
You can only redeem your points by purchasing an item from our partners.
To choose a partner simply select a category from the Redeem points section on the site.
How much does it cost?
There is an usage cost of £1.00 per month which is debited from the balance of your cash rewards account.
There is an usage cost of £1.00 per month which is debited from the balance of your cash rewards account.
This fee will only be applied when you start to earn cash rewards and is debited from your cash rewards account so there is no cost to you.
